PRIVACY POLICY
 
INTRODUCTION
In accordance with personal data protection regulations, L’Eautel de l’Arsenal, S.A.S L’EAUTEL DE L’ARSENAL, registered under number 839 767 654, is committed to ensuring complete transparency in the collection, analysis and processing of its customers' personal data.
By ‘personal data’, we mean any information collected and recorded in a format that allows you to be personally identified, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before sending us this information, we recommend that you read the rest of this document describing our policy on the protection of our customers' privacy.
This privacy policy forms an integral part of the terms and conditions governing our hotel services. By accepting our terms and conditions, you expressly agree to the provisions of this document.
S.A.S L’EAUTEL DE L’ARSENAL is part of the èhôtels-Collection group (SAS MISE EN ŒUVRE), which may centralise and process data for the same purposes as set out below.

COLLECTION OF PERSONAL DATA
At various times, we may ask you, as a customer of S.A.S L’EAUTEL DE L’ARSENAL, for information about yourself and/or members of your family, such as:
• Contact details (e.g. surname, first name, telephone number, email address, etc.);
• Personal information (e.g. date of birth, nationality, etc.);
• Information about your children (e.g. first name, date of birth, age, etc.);
• Your credit card number (for transaction and booking purposes);
• Your arrival and departure dates;
• Your preferences and interests (e.g. smoking or non-smoking room, preferred floor, type of bedding, type of newspapers read, sports, cultural interests, etc.);
• Your questions/comments during or after a stay at our establishment.
The collection of information about persons under the age of 18 is limited to their name, nationality and date of birth, which can only be provided to us by an adult. Please ensure that your children do not send us any personal data without your authorisation (particularly via the Internet). In the event that such data is transmitted, you may contact the hotel directly to have this information deleted.
We do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health details or sexual orientation.
Personal data may be collected on various occasions, including:
• Hotel activities:
> Room reservations;
> Check-in and payment;
> Consumption at the hotel bar and restaurant during a stay;
> Requests, complaints and/or disputes.
• Participation in marketing programmes or events:
> Contributing to satisfaction surveys;
> Subscribing to newsletters to receive offers and promotions by email;
• Transmission of information from third parties:
> Channel Manager, tour operators, travel agencies, OTAs, metasearch engines, GDS booking systems, others, etc.;
• Internet activities:
> Connection to the L’Eautel Hôtel Toulon Port website (IP address, cookies, web trackers);
> Online collection forms (online booking, questionnaires, S.A.S L’EAUTEL DE L’ARSENAL pages on social networks, connection devices such as Facebook Login, etc.).
 
PURPOSE OF PERSONAL DATA PROCESSING
We collect your personal data for the following purposes:
• To fulfil our obligations to our customers.
• To manage room reservations and accommodation requests:
> Preparation and storage of legal documents in accordance with accounting standards;
• To manage your stay at the hotel:
> Tracking your consumption (telephone, bar, restaurant, etc.)
> Managing room access
> Internally managing a list of customers who have behaved inappropriately during their stay at the hotel (assaults and incivility, breach of the hotel contract, breach of safety rules, theft, damage and vandalism, or payment incidents).
• Improve our hotel service, in particular:
> Process your personal data as part of customer marketing programmes in order to carry out marketing and brand promotion activities and to gain a better understanding of your needs and wishes;
> Tailor our products and services to best meet your requirements;
> Personalise commercial offers and communications addressed to you;
> Inform you of special offers and any new services created by our establishment;
• Manage our relationship with our customers before, during and after their stay.
• Manage the loyalty programme.
> Qualify the customer database.
> Segment customers based on their booking history and travel habits in order to send targeted communications.
> Predict and anticipate future behaviour.
> Compile statistics and sales scores, and produce reports.
> Providing contextual data to the offer push tool when a customer visits the hotel website or makes a booking;
> Understanding and managing the preferences of loyal and non-loyal customers;
> Send you newsletters, promotions and tourist, hotel or service offers, or offers from partners of S.A.S L’EAUTEL DE L’ARSENAL, or contact you by telephone;
> Manage requests to unsubscribe from newsletters, promotions, tourist offers and satisfaction surveys;
> Take into account the right to object;
> To search for people staying at the hotel via a dedicated telephone service in the event of serious incidents affecting the site concerned (natural disasters, terrorist attacks, etc.);
• Cross-check, analyse and combine your data collected during your booking or stay via a trusted third party in order to determine your interests and customer profile and enable us to send you personalised offers.
• Improve the services of S.A.S L’EAUTEL DE L’ARSENAL, in particular:
> Conducting studies and analyses of customer questionnaires and comments;
> Managing complaints;
> Enabling you to benefit from our loyalty programme.
• Securing and improving your use of S.A.S L’EAUTEL DE L’ARSENAL websites, in particular:
> Improving navigation
> Implementing security and fraud prevention
• Complying with the legislative provisions set out in French law

STORAGE OF PERSONAL DATA
Data may only be stored for the period necessary for the purposes for which it is processed. The minimum storage period is one year.
 
CONDITIONS OF ACCESS BY THIRD PARTIES
Within S.A.S L’EAUTEL DE L’ARSENAL: in order to provide you with the best service, we may share your personal data and give access to authorised personnel, including:
> Hotel staff;
> Reservation staff;
> IT services;
> Business partners and marketing services;
> Medical services, where applicable;
> Legal services, where applicable;
> Generally, any appropriate person within the èhotels group entities, for certain specific categories of personal data.
Local authorities: we may be required to disclose your information to local authorities if required by law or as part of an investigation and in accordance with local regulations.

RIGHT OF ACCESS, MODIFICATION AND DELETION
We undertake to grant you the right to access and rectify your personal data should you wish to consult, modify or even delete it.
This right can be exercised by contacting the hotel directly.
All requests will be processed as quickly as possible and in accordance with applicable law.
 
RIGHT TO OBJECT
We undertake to guarantee you the right to object to the use of your personal information.
The right to object is understood as the possibility for customers to refuse to allow their personal information to be used for certain purposes mentioned at the time of collection.
This right can be exercised by contacting the hotel directly.
All requests will be processed as quickly as possible and in accordance with applicable law.

SECURITY
Because trust is at the heart of our commitments, we protect your personal data with the same rigour that we devote to the quality of our services.
Every piece of information you entrust to us is monitored at all times. Our security protocols are designed to anticipate, prevent and neutralise any potential risks, so that you can enjoy our services with complete peace of mind.
A highly secure digital environment
Connections protected by advanced management systems.
Active defences against viruses, spam and intrusions.
Compartmentalised and highly secure networks.
Complete traceability of Internet access.
Continuous monitoring and control of sessions.
Redundant backups for absolute reliability.
Customised encryption, adapted to the sensitivity of the data.
Redundancy and service continuity guaranteed.
Regular updates to stay at the forefront of cybersecurity.
Two-factor authentication for a higher level of protection. Security is not just a legal obligation: it is a promise of trust, peace of mind and exclusivity that we offer to each of our customers.