L'EAUTEL TOULON

General terms & conditions of sale

These general booking conditions apply to all bookings made on the website www.leautel-toulon.com (also accessible via the Group website: www.ehotelscollection.com) for individual customers (excluding group bookings). They form an integral part of the contract. The offers and general terms and conditions presented are valid on the day they are viewed. They are updated periodically, however, any booking made will be honoured on the date of the stay under the specified conditions.
For each booking, you will be given a number, which you will need if you wish to cancel or modify your booking.
You can make a reservation on the website www.leautel-toulon.com until the day of arrival. You can also contact our reservation service at the following telephone number: 04 89 51 90 90 from France or + 33 4 89 51 90 90 from any other country.
If you are making a late booking for the same evening, we recommend that you contact our reservations department.
Rooms are available from 2 p.m. to 12 p.m. the following day. Otherwise, an additional night will be charged.
If you arrive after 8 p.m., you must contact the hotel to confirm your arrival.

PRICE DISPLAY

All prices are displayed in Euro (€) including VAT. Including tourist tax, payable on site (set by the authorities and subject to change). Certain services may be subject to a surcharge.

PAYMENT METHODS

Your credit card serves as a guarantee for your booking. We accept VISA, Mastercard and American Express.

COMPLAINTS

Mediator:
After contacting the management of L’Eautel Toulon and failing to receive a satisfactory response within 60 working days, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are given below:
Postal address: Médiation Tourisme et Voyage
BP 80 303 75 823
Paris Cedex 17
Site internet : www.mtv.travel

SENDING OF RESERVATION CONFIRMATION

For reservations made on the website, you will receive a confirmation email with your reservation number.

CHANGING YOUR BOOKING

For any changes to your booking (change of date, names, number of people, etc.), please send an email to the following address: contact@leautel-toulon.com, specifying your booking confirmation number. Please also refer to the cancellation conditions specified at the time of booking.

CANCELLATION POLICY

In accordance with Article L121-20-4 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal, as provided for in Article L.121-20 of the French Consumer Code, when services are provided on a specific date or during a specific period. The cancellation conditions and their implementation are linked to the rates applicable to the booking and will be specified at the time of online purchase. Any failure by the Customer to show up at the hotel or ‘No Show’ (reservation not cancelled - customer not present) shall constitute cancellation of the entire reservation, resulting in the release of the reserved night(s) and automatically entailing the total amount of the reserved stay, i.e. all nights and extras reserved, without any right to reimbursement for the customer. In the event of interruption of the stay, the full price of the stay previously booked may be charged, or in some cases a ‘credit note’ corresponding to the unused portion of the stay may be offered to the Customer. I acknowledge that I have read these General Terms and Conditions of Sale before placing my order. Therefore, by placing an order, I fully agree to the GTC of L'Eautel Toulon and accept all of their provisions without reservation.

FORCE MAJEURE

The management of L'Eautel Toulon considers force majeure to be any event external to the parties that is both unforeseeable and insurmountable and prevents the hotelier or the customer from fulfilling all or part of the obligations set out in the contract. This shall apply in particular in the event of a general transport strike (upon presentation of proof), a hotel staff strike, bad weather, riots and attacks, etc. It is expressly agreed that force majeure shall suspend the performance of the parties' reciprocal obligations. At the same time, each party shall bear the cost of all expenses incurred as a result of the force majeure event: consequently, travellers shall bear the sole responsibility for any additional costs that may be incurred in order to continue the journey.

DATA PROTECTION

In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and civil liberties, amended by Law No. 2016-1321 of 7 October 2016 for a ‘Digital Republic’ and in compliance with the GDPR, which came into force on 25 May 2018, customers are advised that their order must be processed by name and by computer in order to be completed.
If customers refuse to provide their data, L'Eautel Toulon will be unable to process the reservation and will be forced to refuse to register the reservation without this constituting a refusal to sell without legal basis. As a result, L'Eautel Toulon shall be released from any liability in this regard.
L'Eautel Toulon, as data controller, collects and processes personal data for the purposes of managing reservations and customers, for billing and payment purposes, and to carry out its commercial activities and satisfaction surveys. The data is intended for L'Eautel Toulon and its service providers.
You have the right to access, rectify, transfer and delete personal data concerning you, and you may object to the processing of such data or request that it be restricted. To exercise these rights, simply contact L’Eautel Toulon directly:
contact@leautel-toulon.com / T. +33 4 89 51 90 90
L’Eautel Toulon informs you that you also have the right to lodge a complaint with the CNIL.